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Collect Centrify DirectControl Debug Log

In this post I am gonna provide you the steps to collect the debug logs that should be provided while reporting an authentication failure issue with Centrify DirectControl. If you have the paid version then you can simply send an email to support@centrify.com with the logs files otherwise Centrify Forum is the one great stop shop for you. Make sure you run these steps before fixing the issue like restarting the system or restarting the centrifydc service.

These steps are for RHEL (Red Hat Enterprise Linux) users but other distributions should have similar steps just the directory structure might change a little bit,

  1. Login to the host as root.
  2. Make sure /var, /var/log and /tmp have sufficient free space
  3. Clear debug log: /usr/share/centrifydc/bin/addebug clear
  4. Turn on debug mode: /usr/share/centrifydc/bin/addebug on
  5. Run: adquery user <AD_user> -A > /tmp/adqueryuser.txt
  6. Run: dzinfo <AD_user> -A > /tmp/dzinfo.txt
  7. Reproduce issue
  8. Run: adinfo -t
  9. Turn off debug mode: /usr/share/centrifydc/bin/addebug off
  10. Send these files to support or attach them while asking help at forum.
    a) 
    /tmp/adinfo_support.tar.gz (DirectControl 5.0.x or before) or /var/centrify/tmp/adinfo_support.tar.gz (DirectControl 5.1)
    b) /tmp/adqueryuser.txt
    c) /tmp/dzinfo.txt

This post appeared on the softlexicon.com by Sumit Goel. Copyright © 2012–2013 – softlexicon.com and Sumit Goel. All rights reserved. Not to be reproduced for commercial purposes without written permission.

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